Frequently asked questions

General
Is the freshness of our products guaranteed ?
What if I can not find my favorite product on the list ?
Order as a company ?
How does delivery work ?
How is my order prepared ?
How do I track my delivery ?
Placing an order
How can I pay ?
How do "One-click" payments work ? Is "One-click" secure ?
Is there a minimum order ?
Packaging and returnable containers/bags
I already made an order but I forgot something. Is it possible to add products to my order ?
And if the weight of certain products, such as meat, does not match with the ordered weight ?
What is this “weight deposit” in my cart ?
Delivery
What are the delivery times ?
What are the delivery costs ?
When do I have to order to receive my products the next day ?
Why are some delivery slots blocked ?
I live in a building without elevator. Will I still be delivered ?
Site functions
How to create a shopping list ?
I have food allergies, what can I do ?

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