Frequently asked questions

General

How do I track my delivery ?

How is my order prepared ?

How does delivery work ?

Order as a company ?

What if I can not find my favorite product on the list ?

Is the freshness of our products guaranteed ?

Placing an order

What is this “weight deposit” in my cart ?

And if the weight of certain products, such as meat, does not match with the ordered weight ?

I already made an order but I forgot something. Is it possible to add products to my order ?

Packaging and returnable containers/bags

Is there a minimum order ?

How do "One-click" payments work ? Is "One-click" secure ?

How can I pay ?

Delivery

I live in a building without elevator. Will I still be delivered ?

Why are some delivery slots blocked ?

When do I have to order to receive my products the next day ?

What are the delivery costs ?

What are the delivery times ?

Site functions

I have food allergies, what can I do ?

How to create a shopping list ?

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